Contact Us

For inquiries or comments please contact our Consumer Services department.

For order related inquiries or comments
Please contact our customer service at 1-800-430-5501, Monday thru Friday 8:30 am – 10:00 pm EST.

You can also visit us online
at www.customerstatus.com 24 hours a day, 7 days a week for information about your existing order.

For all other inquiries or comments
Please contact our Consumer Services department. Mon-Fri 8 am to 5 pm Mountain Standard Time.

Retail Consumer Services
One Helen of Troy Plaza El Paso, TX 79912
1-800-487-7273

retail_consumer_service@hotus.com